virginmobile.ca
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Mobile Phones & Plans - Virgin Plus
Shop mobile phones and flexible plans with Virgin Plus. Get nationwide 5G, Member Benefits and offers on top devices.
Mobile Phones & Plans
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Virgin Mobile Canada
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Activity & Engagement
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Reviews (20)
Excellent service
Excellent service. Got help from agent today very kind and patient. Been a customer for years never a problem with their service
Although I have no issues with signal…
Although I have no issues with signal quality or service availability because Virgin uses SaskTel's LTE network to deliver their services in partnership with Bell Canada as a member of the Canadian Bell Alliance technology and infrastructure group, I have a great deal of issues with access to and quality of their customer service since Bell took over. It is no longer possible to contact them in any way that allows you to trace and track your communications with them; there is not one single email address for the business available for any department. You are forced to go through an online portal that requires a Virgin account to access, and which does not track nor trace the issues you are trying to log in any way that you can monitor. As a result, you get absolutely no action on your requests, because you can't even prove the requests were made. Very typical Bell Canada experience as I'm well aware of after dealing with them for nearly two decades in Ontario, Canada for my phone services. Technically reliable. Technically high quality. Absolutely shameful treatment of anyone who has an issue with those services.
Flawed System! Cannot upgrade without working phone!
Virgin mobile staff is not helpful! Their phone service was rude, they do not care about helping. I have learned that it is impossible to purchase an upgrade phone online or on the phone if your phone is broken or can't receive text messages. This is an extremely flawed system! Why can't an email be sent as an alternative? Having to go into a store is not possible for me with mobility issues. Shame on you Virgine!! You've lost a full family of customers as we will take our business elsewhere. I was polite to your staff, and they hung up with me instead of escalating my call to a manager as requested.
If they have the option 0 star
If they have the option 0 star, I will give them 0 star. The system is extremely bad, the customer is rude & not helpful. I open an account with them since Feb 2026 but I couldn’t open my account through the App, their Website, I couldn’t open see my bills & how my bill process, I keep calling to support customer service, they let me wait so long on the line & finally I got someone help but useless, she kept passing me to other people but they couldn’t help me to create my account on line to login because there internal system have problem. So frustrating, I can only paid what ever they said & don’t know how the bill processing. Can’t stand it, I cancelled my account & go with other service & paid all my remain balance as what ever they sent email to me. Now they kept sending emails to me & threatening me will send me to the collector???I have the bank records & reference # to paid them, that’s suck Never & ever go with Virgin mobile service again if you don’t want trouble like me
If I could give a 0* due to horrific customer service
If I could give a 0*, I would. Had them for 3 years as I switched from Telus to go with Virgin after buying my phone through Costco. Rep said there was no difference in service which is not true. Good luck at ever speaking with a person. I call and it's 'choose a time for a call back'. doesn't state what time zone but after choosing three different times, it continues to say that time isn't available, call again. I called again and same issue. Go to online chat and it's just as uneducated. I'd cancelled my service and they closed my access to my billing but charged me for another month. took an hour for the online chat to come up with no solution to finally have someone call me back to reset the account but none could explain the bill for another month. The bill is not clear so I guess I'll be out the $87.00. if I'm on the stupid chat on my laptop, I can't multitask and stuck with long waits for a response. Time is money! Telus offers call filtering and Virgin does not. The filtering stops so many spam/scam calls. Virgin 30 day Europe travel plan is $120. Telus is $60. I rode out my plan until I had one month remaining and forced to cancel to get the Telus travel plan and Telus monthly is also cheaper. I never came near to using the plan I had with Virgin. Horrific untrained and rude staff. They shouldn't be in business and Costco needs to explain the awful CS and billing issues and the lack of call filtering. This is the filter where spam callers are weeded out as they need to choose a random number first time they call. The only thing Virgin offers is what is included on an iPhone to send unknown calls to VM, which is not helpful if I need to be prepared to answers medical calls from various hospital phone numbers. Subpar all the way around, I cannot state this enough.
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About virginmobile.ca
Shop mobile phones and flexible plans with Virgin Plus. Get nationwide 5G, Member Benefits and offers on top devices.
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Technology Stack
virginmobile.ca uses 18 technologies across their website including Angular, jQuery, Slick, Tailwind CSS, Bootstrap, and more.
Frontend Frameworks
Angular
JavaScript Libraries
jQuery, Slick
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
Ant Design, DaisyUI
Analytics & Marketing
Google Analytics, Dynatrace
Tag Managers
Adobe Launch
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