Thank you so much for your kind words and continued trust in Xlibris. We’re honored to have partnered with you on four impactful titles and are delighted to know our editorial, design, and production teams helped bring your vision to life. It’s wonderful to hear our global distribution and marketing support have made a difference, and we’re grateful for your wholehearted recommendation.

Thank you for sharing your experience—we understand how concerning this must be. At this time, we can only process royalty payments via Electronic Funds Transfer (EFT) for authors with bank accounts in the USA, UK, or Australia. We’re actively working on a solution to support international authors outside these regions and will keep you updated as we make progress.

Thank you for your feedback. We understand your concern and want to clarify that our payment system is a two-step process, which can sometimes cause confusion. It’s possible that one of the account details was inadvertently miskeyed, leading to the missed payments. Regarding the email, it was a system-generated message clearly marked "do not reply." We apologize for any confusion that may have caused and encourage you to reach out to our support team directly so we can resolve this promptly. We’re here to help and would appreciate the chance to make things right.

Royalty accuracy is extremely important to us. If there is a reason you think we have not captured all book sales for the royalty report, please contact us. Second, on Amazon listings and the “used” designation: Amazon controls how books are displayed and categorized on its platform. When a book is listed under an assigned ISBN, Amazon associates that ISBN with the publisher of record. As a result: • Copies sold by third parties or resellers may appear as “used,” even if they are new. • Authors selling personal copies may not be given the option to list them as “new” if Amazon already recognizes the ISBN as tied to the publisher’s primary listing.