Dear Lori, Shipping settings can get tricky after a host change, so it’s completely understandable that things looked off for a moment. We’re glad our support team was able to jump in quickly, go through the zones with you step by step, and make sure everything looked right on the customer side as well. Starting out comes with enough challenges already — support should make things clearer, not harder. If you ever need assistance again, please don’t hesitate to reach out — we’re always open to helping whenever you need it. And thank you for being part of our community; it genuinely means a lot to us to be alongside you as you build and grow. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Nancy, That kind of situation would rattle anyone, so we’re really glad our team could step in quickly and get everything back to normal for you. Losing a catalog after an update is stressful, and it’s good to hear that the recovery and update process helped take that weight off your shoulders. Moments like these are exactly when support should feel reassuring rather than overwhelming. If you ever find yourself needing assistance again, just know that our door is always open. And thank you for being part of our community — we truly appreciate having you with us and value the trust you place in our team. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Victor, It’s great to hear how expanding into a few focused sub-niches had such a positive impact on your store. Seeing customers naturally move toward bundles instead of single items is exactly the kind of growth that shows your setup is working the way it should, and it’s always rewarding when those small strategic changes lead to better results than expected. If you ever find yourself needing a hand at any point, don’t hesitate to reach out — we’re always ready to step in and assist whenever you need it. And truly, thank you for being part of our community and for sharing your experience along the way. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Deborah, We really appreciate you sharing this experience. Issues at checkout can be incredibly stressful, especially when payments are involved, so it’s great to hear that Elena was able to track down the conflict quickly and sort everything out for you. Taking the time to review logs, resolve the root cause, and explain how to avoid it in the future is exactly the level of care we aim to provide, and we’re glad it made a difference for you. If you ever find yourself needing assistance again, please know that we’re always open to helping you out. And truly, thank you for being part of our community — having users like you who take the time to share thoughtful feedback means a lot to our entire team. Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship

Dear Helen, We’re thrilled to hear that reaching out to support turned out to be easy and helpful! It’s great that the team could not only solve the issue but also suggest optimizations to make your store run smoother. If there’s ever anything else you need, we’re always ready to lend a hand. Thanks for being an active part of the AliDropship community — your feedback truly helps us keep improving! Warm regards, Yaroslav Nevsky Co-Founder & CEO AliDropship