chargerback.com
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The Invisible Infrastructure of Lost & Found
How a 28-person team built the cloud backbone for a $5M travel tech giant
Every day, 301,445 travelers interact with Chargerback's platform—most without ever knowing the company exists. This is the story of infrastructure-as-a-service for the travel industry's most chaotic problem: lost items.
"They don't compete with airlines—they power them. Chargerback is the invisible infrastructure behind the lost and found counter."
The B2B2C Invisible Model
With 62% direct traffic, Chargerback's users aren't searching for the brand—they're searching for their lost items. The 13% organic search traffic shows minimal SEO investment, suggesting a model built on enterprise partnerships rather than consumer acquisition. This is classic infrastructure-as-a-service: when your customers' customers need you, but your partners own the relationship.
The Efficiency Paradox
28 employees generating $5M revenue equals $178K per employee—exceptional efficiency for a SaaS company. Yet the 13% organic traffic suggests they're not playing the content marketing game. Instead, they're likely winning through enterprise sales and integration depth. The real moat isn't traffic—it's the chain of custody and PCI compliance that makes them safe for enterprise travel companies.
The tech stack tells a story of pragmatic modernity: jQuery for legacy compatibility, Tailwind CSS and DaisyUI for rapid frontend development, Bootstrap for consistent UI patterns, and Vimeo for video documentation. This isn't a bleeding-edge startup—it's a focused execution machine that chooses proven tools over trendy ones.
- Zero-cost to partners model flips traditional SaaS economics on its head
- Touchless return system creates frictionless user experience while maintaining chain of custody
- PII protection and PCI compliance as core features, not afterthoughts
- AI and image recognition embedded in the platform, not as separate features
The Infrastructure Play Wins
While others chase consumer brand, Chargerback built the plumbing. In travel tech, being the invisible layer that powers giants is more valuable than being the giant itself.
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Meta Tags
Chargerback Lost And Found Software Solution
Chargerback is the leading cloud based lost and found software. Our technology stack features sophisticated AI, advanced image recognition, full data encryption, PII protection, PCI compliance, touchless return, a full chain of custody, robust reporting, customizable user friendly interfaces, and all at no cost to our partners.
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About chargerback.com
Chargerback is the leading cloud based lost and found software. Our technology stack features sophisticated AI, advanced image recognition, full data encryption, PII protection, PCI compliance, touchless return, a full chain of custody, robust reporting, customizable user friendly interfaces, and all at no cost to our partners.
Company Overview
Technology Stack
chargerback.com uses 5 technologies across their website including Vimeo, DaisyUI, Bootstrap, Tailwind CSS, and more.
Video
Vimeo
UI Libraries
DaisyUI
CSS Frameworks
Bootstrap, Tailwind CSS
JavaScript Libraries
jQuery
Traffic & Audience
chargerback.com receives approximately 301.4K monthly visitors and ranks #137,423 globally. The website has a bounce rate of 28% with visitors viewing an average of 3.9 pages per visit. Users spend an average of 4:18 on the site.
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