ekm.com
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EKM: The UK's Hidden Ecommerce Titan
A 20-year veteran quietly powers 45,000+ UK online shops with a model that defies Silicon Valley logic.
While Shopify and BigCommerce battle for global dominance, EKM has quietly built a £10M+ revenue machine by dominating a niche most SaaS giants ignore: the UK's high street retailers moving online. This isn't a growth-at-all-costs story—it's a masterclass in sustainable, service-led scaling.
"EKM doesn't sell software; it sells a successful online shop with a dedicated human attached to it."
The Service-First Trojan Horse
EKM's secret weapon isn't its tech stack—it's the human infrastructure. With 90 employees serving an estimated 45,000+ shops, they assign every customer a dedicated Account Manager. This creates insane retention (evidenced by 55% direct traffic) and justifies their premium positioning. While competitors automate onboarding, EKM doubles down on hand-holding, turning a cost center into their core moat.
The UK Fortress Strategy
The data reveals a telling pattern: 75.3% of traffic comes from an 'undefined' country (likely UK), with the next four markets barely cracking 10% combined. This isn't a bug—it's a feature. EKM has built an unassailable position in the UK market where cultural nuances, payment methods, and support expectations create barriers to entry for global platforms. They're not trying to win the world; they're winning their backyard.
- Direct traffic (55%) exceeds organic (35%)—a rare signal of brand strength and customer loyalty
- Trustpilot reviews (3,153) outnumber their employee count 35:1, indicating massive customer engagement
- Their keyword strategy reveals a focus on branded terms ('ekm', 'ekmpowershop') rather than generic ecommerce keywords
The tech stack tells a pragmatic story: jQuery and Bootstrap (older but reliable) mixed with modern tools like Tailwind CSS and Hotjar. This isn't a startup chasing the latest framework—it's a mature platform optimizing for stability over innovation theater. The presence of LinkedIn Insight Tag and Twitter Pixel shows sophisticated marketing attribution, while Hotjar suggests a focus on conversion optimization for their merchant base.
EKM is the anti-SaaS unicorn
Profitable, focused, and service-driven. It's not a rocket ship—it's a fortress, and in the UK ecommerce landscape, that might be more valuable.
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https://www.ekm.com/images/design/social-ekm-icon.png
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The UK's Top Ecommerce Platform | EKM
Create your own successful online shop, our UK ecommerce website platform is everything you need to sell online. Get 14 Days Free with UK based support and your own dedicated Account Manager to get you setup.
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EKM
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Reviews (20)
Great support by Hannah Williams
Great support by Hannah Williams, who investigated a customer payment issue for us.
Thanks so much for your five-star review of Hannah on our Ecommerce Experts Team, and we're glad to hear she resolved your issue. Your feedback means the world to us - and we'll be sure to let her know!
Beth was very helpful and explained…
Beth was very helpful and explained well that the issue I thought I had was actually ok!
Thank you so much for your kind words! We’re delighted that Beth was able to help and clarify things for you. It’s always great to hear when our team can make things easier and give peace of mind. We really appreciate you taking the time to share your experience!
I have been with EKM for quite a few…
I have been with EKM for quite a few years. I am elderly now and need more help than I did. I worked with a lady who has now died. I thought I would have to give up. But no! Tia, Beth and Olivia stepped in. Olivia refreshed my site, lace making, despite not knowing the craft did a great job. Tia, who has held my hand from the beginning, and lovely Beth who got it all going , were there for me from beginning to end. What a great team. Thank you.💕
Thank you for such a heartfelt review. We’re truly touched by your kind words. It’s wonderful to hear that Tia, Beth, and Olivia could step in and support you - especially with such a personal and meaningful project like your EKM online shop. We’re so glad we could make things easier for you, and we really appreciate your loyalty over the years. 💕
Thank you sam with for your help you…
Thank you sam with for your help you were so quick & full of knowledge you corrected my problem & saved the day for me. Best Wishes Robert
Hi Robert, Thank you for sharing your experience! We’re thrilled to hear that Sam could step in and resolve the issue so quickly. It’s always our aim to provide fast, knowledgeable support and to save the day wherever we can. Your feedback really means a lot to us!
Their service runs very smoothly and on…
Their service runs very smoothly and on the rare occasions that I need to contact them they’re very helpful and quick to resolve any issues.
Thank you so much for your kind words! We’re thrilled to hear that you enjoy the service, and our team has been helpful whenever you’ve needed support. Your feedback really motivates us to keep providing quick and reliable assistance. We truly appreciate having you with us!
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About ekm.com
Create your own successful online shop, our UK ecommerce website platform is everything you need to sell online. Get 14 Days Free with UK based support and your own dedicated Account Manager to get you setup.
Company Overview
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Technology Stack
ekm.com uses 23 technologies across their website including YouTube Embed, Google Fonts, cdnjs, unpkg, and more.
Video
YouTube Embed
Fonts
Google Fonts
CDN
cdnjs, unpkg
Cloud & Hosting
Cloudflare
Marketing Automation
HubSpot
Advertising
DoubleClick Floodlight, Microsoft Ads, Pinterest Tag, Twitter Pixel +4 more
Traffic & Audience
ekm.com receives approximately 24.9K monthly visitors and ranks #1,074,853 globally. The website has a bounce rate of 39% with visitors viewing an average of 2.2 pages per visit. Users spend an average of 0:33 on the site.
The majority of ekm.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about ekm.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit ekm.com directly at https://ekm.com.