hopper.com
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Hopper: The Data-Driven Travel Disruptor
How AI predictions and fintech products built a $633M travel empire
While most travel sites just list prices, Hopper bets on them. The app doesn't just show flights—it predicts whether prices will rise or fall, turning uncertainty into a $261M revenue business with 120 million users.
"Hopper didn't just build another booking engine—it built a prediction engine that monetizes certainty."
The Prediction Playbook
With 46% organic search traffic and 45% direct traffic, Hopper has cracked the code on user retention. Their secret sauce? A 95% price prediction accuracy rate that turns casual browsers into loyal app users. Unlike Expedia or Booking.com, Hopper's core value isn't inventory—it's intelligence. They're not selling flights; they're selling confidence.
The Trust Paradox
Here's the contradiction that defines Hopper: 120 million travelers use the app, yet Trustpilot scores them at 1.4/5 from 5,639 reviews. This isn't a bug—it's the cost of their model. Hopper's fintech products (Price Freeze, Change for Any Reason) create friction that traditional OTAs avoid. The negative reviews often stem from these complex products, but they also drive their highest margins. They're playing the long game on customer lifetime value, not satisfaction surveys.
The company's tech stack reveals their priorities: Next.js for speed, Tailwind for rapid iteration, and Datadog RUM for real-time user monitoring. With 1,308 employees and a global rank of #29,071, they're operating at scale. Their top keyword isn't even their own brand—it's 'google flights' with 14M monthly searches, showing they're competing directly with the giants.
- Price prediction algorithms as their moat—not just comparison shopping
- Fintech products (Price Freeze, Change for Any Reason) driving revenue
- 120M users with 45% direct traffic = strong brand recall
- 1.4/5 Trustpilot score paradox: complex products create friction but high margins
The Prediction Economy Wins
Hopper proves that in travel, data beats distribution every time. They're not just a booking app—they're a financial services company disguised as travel tech.
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5 keywordsHow is Hopper's SEO?
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Hopper | Book Hotels, Flights, Car Rentals & More
Join 120 million travelers in planning your next trip. Get the best price on hotels, homes, flights, and car rentals.
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Reviews (20)
Hopper made me start smoking again
Hopper made me start smoking again. Do yourself a favor and avoid this accursed app. The hold music will haunt your dreams forever. It has mine. I lost part of my soul on the thirteenth listen.
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
I’m disappointed that Commonwealth Bank…
I’m disappointed that Commonwealth Bank have moved away from Flight Centre and are affiliated with Hopper. I booked a flight using points and saw a flight later that day for cheaper. I contacted them to activate the price beat guarantee. I had screen shots and evidence of the flights I had found but they would only verify the price that they could find and offered me $80 less than I was entitled to. Despite repeated requests I was not passed onto a Manager or supervisor. I eventually recieved an email address. When it became apparent that I was not going to get the full amount I accepted the reduced amount. I then received an email stating that in fact the agent had found a price that was higher than the price I paid and I wasn’t entitled to anything. I attached screenshots of the offer and also pointed out the offer in the email thread. I got an email back saying they would provide credits to my account. Poor customer service, dodgy rules and a lack of transparency. Avoid using this company.
Thank you for bringing this to our attention and we sincerely apologize for the experience. We are unable to directly assist you through this platform due to privacy concerns. We would like to review and address this issue promptly. Please do not hesitate to contact our customer support team at +1-833-933-HOP1 (+1-833-933-4671). Our team is available 24/7 to offer the necessary assistance. Please be assured that resolving this matter and ensuring your satisfaction are our primary objectives. We are fully dedicated to assisting you in any way possible.
Horrible customer service
Horrible customer service. Hopper used to be good, but now it is the absolute worst. Delete the app. Avoid the company altogether.
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Unfortunately, we’re unable to review or resolve booking-specific concerns through this platform due to privacy and security restrictions. We would genuinely like the opportunity to review your case and address your concerns directly. Please contact our Customer Support team at +1-833-933-4671, where a representative can securely access your booking details and provide assistance. Please be assured that resolving this matter and ensuring your satisfaction are among our top priorities. Our team is fully committed to assisting you in any way possible, and we encourage you to reach out so we can help further.
Scam refund system used by airasia
Scam refund system used by airasia
Thank you for sharing your feedback. We understand your frustration regarding your refund. Please note that refunds processed by AirAsia are not immediate and typically take 6–8 weeks, depending on the processing time of your financial institution. Once the refund is issued by the airline, the remaining time is determined by your bank or card provider. We appreciate your patience and recommend checking directly with your financial institution if the timeframe has passed. Thank you for your support.
*BUYER BEWARE* Run from this company
*BUYER BEWARE* Run from this company. Got completely ripped off and even purchased the travel insurance. Got the run around, no help! Said we didn’t follow cancellation policy. Said to do on the app which we did. Lost all of our money! Complete SCAM!!!
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Unfortunately, we’re unable to review or resolve booking-specific concerns through this platform due to privacy and security restrictions. We would genuinely like the opportunity to review your case and address your concerns directly. Please contact our Customer Support team at +1-833-933-4671, where a representative can securely access your booking details and provide assistance. Please be assured that resolving this matter and ensuring your satisfaction are among our top priorities. Our team is fully committed to assisting you in any way possible, and we encourage you to reach out so we can help further.
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About hopper.com
Join 120 million travelers in planning your next trip. Get the best price on hotels, homes, flights, and car rentals.
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Technology Stack
hopper.com uses 15 technologies across their website including Font Awesome, HSTS, reCAPTCHA, Typeform, and more.
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HSTS, reCAPTCHA
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Typeform
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Afterpay, Stripe
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Datadog RUM, Hotjar, Google Tag Manager, Google Analytics
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hopper.com receives approximately 1.6M monthly visitors and ranks #29,071 globally. The website has a bounce rate of 41% with visitors viewing an average of 4.3 pages per visit. Users spend an average of 2:26 on the site.
The majority of hopper.com's traffic comes from undefined, undefined, .
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