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lazada.com
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lazada.com

8 technologies
VerifiedVisit953.9K/mo$4.5B21.9K8 Tech25 Leads
Deep Dive

Lazada: The $4.4B Giant with a 1.4 Rating

A deep dive into Southeast Asia's most controversial e-commerce player

Lazada isn't just another e-commerce platform—it's a $4.45 billion revenue giant that dominates Southeast Asia with 21,925 employees, yet faces a brutal Trustpilot rating of 1.4/5. This is the story of how scale and user satisfaction can diverge in emerging markets.

954K
monthly visits
75%
direct traffic
21.9K
employees
1.4/5
Trustpilot score

"Lazada proves that in emerging markets, brand dominance and customer satisfaction are two completely different battles."

The Traffic Paradox

With 75% direct traffic and only 11% organic search, Lazada has achieved remarkable brand recognition in Southeast Asia. Users aren't discovering them—they're actively seeking them out. Yet, this massive direct traffic (953,856 monthly visits) contrasts sharply with their abysmal 1.4 Trustpilot rating, suggesting a captive audience that's frustrated but has few alternatives.

The Alibaba Effect

Backed by Alibaba, Lazada operates in a region where e-commerce penetration is still exploding. Their tech stack—featuring jQuery, Bootstrap, and Tailwind CSS—suggests a pragmatic approach focused on functionality over cutting-edge innovation. The 383 million backlinks indicate aggressive SEO investment, but the 11% organic traffic reveals they're not winning on search relevance.

The keyword data tells a revealing story: 'lazada' dominates with 945K monthly searches, but regional variations like 'lazada thailand' (49K) and 'lazada api' (900) show fragmented market penetration. The fact that 'lazada career' generates 760 searches monthly suggests strong employer brand awareness, even if customer satisfaction lags.

  • Dominant direct traffic (75%) shows strong brand recognition in Southeast Asia
  • Massive backlink profile (383M) indicates aggressive link-building strategy
  • Trustpilot score of 1.4/5 reveals severe customer satisfaction issues
  • Tech stack prioritizes reliability over innovation (jQuery, Bootstrap)
  • Revenue of $4.45B suggests scale despite quality concerns
Trustpilot rating of 1.4/5 (59 reviews)
75% direct traffic shows strong brand recall
Only 11% organic search traffic despite 383M backlinks
$4.45B revenue with 21,925 employees
Fragmented regional presence (undefined countries dominate)
Dominant in Southeast Asian markets
Basic tech stack lacking modern frameworks
Strong employer brand (760 monthly career searches)

The Scale vs Satisfaction Gap

Lazada demonstrates that in emerging markets, being first and biggest often matters more than being loved

What tech stack does Lazada use?

12 detected
Security1
UI Libraries1
JavaScript Libraries2
Tracking & Analytics4
G
Google Analytics
G
Google Tag Manager
G
Google Tag Manager
G
Google Analytics

How much traffic does Lazada get?

Traffic & Engagement

835.7K
Monthly Visits
+22.4%
9.9
Pages/Visit
22:19
Avg. Duration
57%
Bounce Rate
Monthly Traffic Trend-11%
937.3K
Oct 2025
Oct
683.0K
Nov 2025
Nov
835.7K
Dec 2025
Dec

Rankings

#56,956
Global Rank
#1,830
Malaysia Rank
Online Services
Category

Backlinks & Authority

383.3M
Backlinks
287.1K
Ref. Domains
43
Authority Score
Low
Penalty Risk
Backlinks Trend-44%
681.9M
Jul 2025
Jul
643.2M
Aug 2025
Aug
580.5M
Sep 2025
Sep
492.5M
Oct 2025
Oct
443.1M
Nov 2025
Nov
383.3M
Dec 2025
Dec

Search Traffic

Organic
269.8K

Top Organic Keywords

#2lazada
201,000 vol36.3%
#2lazada malaysia
90,500 vol16.3%
#1lazada career
880 vol4.9%
#1lazada logistics
590 vol3.3%
#1lazada api
320 vol1.8%

Where is Lazada's audience located?

🇲🇾Malaysia30.3%
🇨🇳China18.2%
🇹🇭Thailand15.0%
🇮🇩Indonesia9.4%
🇵🇭Philippines4.7%

Device Distribution

Desktop56.3%
Mobile43.7%

What keywords does Lazada rank for?

5 keywords
1lazada945.3K vol$0.34
2lazad a20.0K vol$0.39
3lazada career760 vol$0.26
4lazada api900 vol$0.85
5lazada thailand49.6K vol$0.67

How is Lazada's SEO?

Meta Tags

title4 chars

Home

languageEN

What is Lazada's revenue?

$4.5B
Annual Revenue
21,925
2%
Employees
$203K
Revenue/Employee
Singapore, SGP
Headquarters

Who works at Lazada?

Loading leads...

What do customers think of Lazada?

Lazada Group

Lazada Group

1.4
59 reviews

Categories

Shopping Mall#undefinedOnline Marketplace#undefined

Activity & Engagement

Reply Rate
0%
Avg. Reply Time
0.0 days

Contact Information

Reviews (20)

Filter by rating:
Paulo
6/20/2022
🇦🇷 Argentina2 reviewsOrganicUnverified
I have good experiences so far.

I have good experiences so far. They have good and simple orders tracking system and very easy to use.

Annabella Iskandar
10/20/2021
🇲🇾 Malaysia1 reviewsOrganicUnverified
fast deliver and fast shipping

fast deliver and fast shipping , keep it on

Peter Tam
8/21/2023
🇸🇬 Singapore2 reviewsOrganicUnverified
Experience date: 8/21/2023
Please bring a proper UX designer..

Please bring a proper UX designer... Very hard to use!

Carlos McCarthy
6/10/2021
🇵🇭 Philippines2 reviewsOrganicUnverified
Scammers and failed deliveries

Lazada should consider filtering sellers for cases of scams. Also, change the delivery couriers.

Adw Bkk
10/17/2025
🇹🇭 Thailand3 reviewsOrganicUnverified
Experience date: 10/17/2025
Advertising is bait and switch.

Advertising is bait and switch. Sellers on Lazada advertise a product coupled with the price of a different cheaper product. This also makes the search function useless. For example - Quest 3 128g is advertised at B16990 but once you open the site you find that the price is for a completely different item from the same shop. Lazada know this happens and seems to support it. If you are not careful you could click and order and end up with the totally incorrect item. Then Lazada will support the shop because they support dishonest and misleading practices. Lack of honesty lack or morals! Do yourself a favour and go somewhere else.

Frequently Asked Questions about Lazada

What is Lazada's Revenue?
Lazada generates approximately $4.5B in annual revenue. With 21,925 employees, that's $203,000 per employee.
How fast is Lazada growing?
Lazada has grown by 22.4% in the last 6 months according to traffic data. employee count has changed by 2% year over year.
How do people interact with Lazada?
When visiting Lazada, visitors view an average of 9.9 pages per visit, and spend around 22:19 on the site, and the bounce rate is 56.8%.
How do people find Lazada?
565.8K people (68%) visit Lazada directly. 269.8K (32%) find them through organic search.
Who uses Lazada?
Lazada's top market is Malaysia with 253.0K visitors (30.3%). China is 2nd with 152.1K (18.2%). Thailand is 3rd with 125.7K (15.0%).
What technologies does Lazada use?
Lazada uses 8 technologies across their website including Security, Analytics & Marketing, UI Libraries. Key technologies include HSTS, Google Tag Manager, Google Analytics, DaisyUI.
Who are Lazada's competitors?
Lazada's main competitors include Shopee, Amazon. These companies operate in similar markets and compete for the same customer base.
What do customers think of Lazada?
Lazada has a Trustpilot score of 1.4 out of 5 (1 stars) based on 59 customer reviews.

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How to contact Lazada?

What are Lazada's key pages?

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About lazada.com

Company Overview

lazada.com
Website
e-commerce_and_shopping
Industry
#51,576
Global Rank
953.9K
Monthly Visitors
8
Technologies
25+
Employees

lazada.com Key Pages

Contact lazada.com

Technology Stack

lazada.com uses 8 technologies across their website including HSTS, Google Tag Manager, Google Analytics, DaisyUI, and more.

Security

HSTS

Analytics & Marketing

Google Tag Manager, Google Analytics

UI Libraries

DaisyUI

CSS Frameworks

Bootstrap, Tailwind CSS

JavaScript Libraries

AOS, jQuery

Traffic & Audience

953.9K
Monthly Visits
60%
Bounce Rate
4.1
Pages/Visit
3:15
Avg. Duration

lazada.com receives approximately 953.9K monthly visitors and ranks #51,576 globally. The website has a bounce rate of 60% with visitors viewing an average of 4.1 pages per visit. Users spend an average of 3:15 on the site.

The majority of lazada.com's traffic comes from undefined, undefined, .

Frequently Asked Questions

What is lazada.com?
lazada.com is a website that you can visit at https://lazada.com. Use TechList.ai to discover the technologies, analytics, and company information about lazada.com.
What technologies does lazada.com use?
lazada.com uses 8 technologies including HSTS, Google Tag Manager, Google Analytics, and 2 more. View the full tech stack analysis above.
How do I contact lazada.com?
You can contact lazada.com through their contact page.
Is lazada.com hiring?
Check lazada.com's careers page for current job openings and opportunities. The company has 25+ known employees.
How popular is lazada.com?
lazada.com receives approximately 953.9K monthly visitors and ranks #51,576 globally. Traffic is declining by 8.3% month-over-month.

Related Searches

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This page provides publicly available information about lazada.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit lazada.com directly at https://lazada.com.