talabat.com
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Talabat: The Middle East's Delivery Behemoth
A $2.3B revenue giant that dominates despite a 1.2-star rating. Here's how.
In the brutal arena of Middle Eastern delivery, Talabat isn't just surviving—it's dominating with $2.3B in annual revenue. Yet, beneath this financial success lies a paradox that every founder must study: a 1.2/5 star rating on Trustpilot and 1,138 angry reviews. This is the story of product-market fit at scale, where operational dominance trumps customer satisfaction.
"Talabat proves that in two-sided marketplaces, liquidity and coverage beat perfection every time."
The Growth Engine
Talabat's traffic profile reveals a masterclass in brand equity. With 51% organic search and 44% direct traffic, they've transcended being a mere app—they've become a verb. The fact that 'talabat' generates 81,680 monthly searches, while misspellings like 'tal abat' capture another 5,370, proves they own the category. This isn't marketing; it's monopoly.
The User Paradox
Here's the kicker: 1,138 Trustpilot reviews averaging 1.2 stars. In Silicon Valley, this would be a death sentence. In the Middle East, it's Tuesday. The gap between user sentiment and business metrics reveals a hard truth—when you're the dominant platform for food delivery in a region, customers have nowhere else to go. The moat isn't love; it's lock-in.
The tech stack tells the story of a mature, data-obsessed operation. Tailwind CSS and Bootstrap for rapid UI iteration. Google Analytics, Tag Manager, and New Relic for performance monitoring. Twitter, Facebook, and Google Pixels for tracking every micro-conversion. This is a company that knows exactly what its users do, even if they don't particularly like doing it.
- Traffic quality: 3.7M monthly visits with high intent (51% organic)
- Brand dominance: Owns search for 'talabat' and variants
- Scale economics: 11,517 employees serving a $2.3B revenue machine
- Trust deficit: 1.2/5 stars proves operational gaps at scale
The Uncomfortable Truth
Talabat proves that in emerging markets, being the default option is more valuable than being the loved one. For investors, it's a cash cow. For founders, it's a cautionary tale about the cost of scale without operational excellence.
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Open Graph Image
https://www.talabat.com/assets/images/Tlogo-500.png
Meta Tags
Food delivery from your nearest restaurants in UAE | Talabat
Your favorite food delivered in UAE with Talabat. A wide food variety from the top restaurants near you: burger,s pizza and more! Hungry? Ready, set, Talabat!
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Talabat
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Reviews (20)
Ashfaq randhawa good service
Ashfaq randhawa good service
Talabt offers substandard service
Talabt offers substandard service, if you are a pro member you will be shocked how much extra you are paying for a meal with a similar app. Overall, not a good choice for food delivery unless you are desperate.
Moldy food delivered & support didn’t take it seriously
I had a very disappointing experience with Talabat. I received chestnuts that had clear white/gray mold and discoloration, which is a serious food safety issue. I reported it immediately with photos, expecting a quick and responsible response. Instead, the customer support agent replied in an unprofessional way and basically dismissed the complaint, saying the pictures were not clear and asking me to send another one, even though the mold was visible. This is not acceptable. When customers report moldy food, it should be treated seriously, not ignored or delayed. Talabat needs to improve: Quality control with vendors Food safety handling Support agent training and professionalism I will think twice before ordering again.
Talabat was very good since many tears…
Talabat was very good since many tears but since last approx 6 months, either their management has changed or they have stopped giving salary or commission to delivery boy. Every 3-4 order is delayed by 1.5-2 hrs and even they call or inform u by any ways. U will keep waiting and waiting and keep messaging to their representative in app but still u will not ne able to find solution. SO PLEASE I REQUEST U ALL TO START USING CAREEM OR ANY OTHER APP
If i can give lower than 1 star I will
If i can give lower than 1 star I will. The customer service of talabat has very poor service, unfair and dismissive. I have bought a food item (honey oman sidr) with the amount of 166 dirhams and I raised a ticket and concern that the item I received WAS NOT SEALED. It is very concerning as it was NOT SAFE to the consumer. The manager of the TALABAT in the complaint department his name is Mr. TASAWAR HUSSAIN, told me that per their policy in general, they cannot process a full refund on my item and only a compensation 15 dirhams can be done as resolution to my concern. IT IS VERY DISAPPOINTING AND VERY UNFAIR to the consumer who paid 166 dirhams. They don’t have any concern on the safety of the consumers and the request of my refund which is my right as a consumer who received a food item that was NOT SEALED. All of this was recorded in the call with him. And I have submitted a clear photo of the raw honey on the same day I received it showing that it was NOT SEALED. I hope this case will be investigated and the rights of the consumer is protected. In this case, my right was unfairly dismissed by TALABAT customer agent. I would like this not be treated to any other customer as it was a horrible experienced. Seriously.
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About talabat.com
Your favorite food delivered in UAE with Talabat. A wide food variety from the top restaurants near you: burger,s pizza and more! Hungry? Ready, set, Talabat!
Company Overview
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Technology Stack
talabat.com uses 21 technologies across their website including React, Next.js, Tailwind CSS, Bootstrap, DaisyUI, and more.
Frontend Frameworks
React, Next.js
CSS Frameworks
Tailwind CSS, Bootstrap
UI Libraries
DaisyUI
Web Standards
PWA, Twitter Cards
Analytics & Marketing
Google Analytics, Google Tag Manager, New Relic
Advertising
Facebook Pixel, Google Ads, TikTok Pixel, Twitter Pixel +3 more
Traffic & Audience
talabat.com receives approximately 3.7M monthly visitors and ranks #14,541 globally. The website has a bounce rate of 39% with visitors viewing an average of 4.2 pages per visit. Users spend an average of 5:29 on the site.
The majority of talabat.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about talabat.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit talabat.com directly at https://talabat.com.