transperfect.com
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TransPerfect: The $750M Titan of Translation
Why this 13,000-employee giant dominates a fragmented market
In an industry where AI promises to commoditize language, TransPerfect stands as a $750M fortress built on 10,000+ human linguists. They're not just translating words—they're managing global complexity at scale.
"Their dominance isn't in technology—it's in operationalizing human expertise at industrial scale."
The Human Infrastructure
TransPerfect's moat isn't proprietary AI—it's 10,000+ vetted native-speaking linguists managed through GlobalLink, their translation management platform. While competitors chase automation, they've built an army of specialists across 200+ languages. This is a logistics company disguised as a tech firm.
Traffic Paradox
Here's the contradiction: 66% of their traffic is direct, yet their top keyword is 'wetransfer' with 5.6M monthly searches. This suggests massive brand awareness but also reveals their SEO strategy is underpowered. They're a household name in corporate circles but invisible to the long tail of buyers searching for translation services.
The Trustpilot rating of 1.4/5 from 65 reviews is a red flag that demands context. For a B2B enterprise service, consumer review platforms often capture edge cases and support frustrations rather than core service quality. However, it signals operational friction at scale—a common plague in legacy service businesses.
- Enterprise-first positioning: Their 1.9M monthly visits likely serve procurement teams, not individual translators
- Tech stack reveals priorities: jQuery, Zendesk, Bootstrap—proven but not cutting-edge. They're optimizing for reliability over innovation
- GlobalLink platform is the real product: The translation service is the wrapper; the workflow management is the asset
The Unsexy Empire
TransPerfect wins by being boringly reliable in a space where everyone else chases AI hype. Their moat is operational excellence, not algorithms.
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Professional Translation and Localization services | TransPerfect
TransPerfect is the top choice for fast, high-quality translation management in over 200 languages, with 10,000+ native-speaking linguists for superior results.
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Reviews (20)
Fully legit Translation Agency
I've been providing translation and MTPE services to TransPerfect since 2011. Like any other translation agency, they have their issues, but they always pay what it being agreed to. The reviewers who say that they were asked to send a payment to TransPerfect were obviously defrauded by individuals who falsely identified themselves as TransPerfect's recruiters or employees. TransPerfect uses their HUB and special web portals for accessing the jobs and submitting invoices. When a project manager from TransPerfect contacts you, they always have "transperfect.com" after their name and @ in the email address. Also, they will always send a Purchase Order with all the details about the job, rates, their address, PO number, due dates and link for submitting your invoices. They're not fraudulent. Due to the urgency of some translation projects, it can happen that a project manager hires you and hours later, informs you that the job has been assigned to another vendor. Occasionally, they may experience minor delays and payment processing issues; however, they will never request an upfront payment from their vendors or fail to send the payment to their vendors. They utilize PayPal and checks that can be redeemed at any conventional bank. They're not perfect, and there's no such thing as a "perfect" translation agency, but they are reliable and honest. A vendor can also negotiate a better price or reject a job if the offered fee is not acceptable. TransPerfect doesn't "punish" such vendors and continues to hire them or offer them other jobs on a regular basis.
Transperfect - Not recommended to work with
Not recommended to work with. The left doesn't know what the right is doing, they are unstructured and their support is extremely slow, wasting your time. Then you get thrown out of a project as a result. Very amateurish company and what also has a poorly paid but great wish list.
I really don't know if payment will be…
I really don't know if payment will be deposited.. I did translation for like 4 days, and one of their staff (Emi J) told me to chat James Dietrich - their payment manager. I gave him (James) my bank account and I dont really know if Im going to be paid......Good luck to me..
Unfortunately it seems you have been victim of a scam. Any payment information is handled through our hub system and this person, not an employee, would not have requested it in this manner.
Stay away (no, I have not been scammed)
Are you a freelance translator looking for work? Welcome to hell. Until a few years ago, it was possible to work with this company and earn a good salary, but then things changed. They brought in a mass of highly incompetent linguists, creating crazy competition that made it impossible to get jobs from the platform, as they are snapped up as soon as they are posted. Probably, as some suspect, some “clever” people have found a way to automate claims, which doesn't bother those who publish them in the slightest. Freelancers, regardless of their level of expertise and experience, are treated like numbers. PMs only show up when there is an urgent revision to be done, and many of them don't create POs until after endless requests, delaying payments. It almost seems like they're doing you a favor. If you have any work-related problems, you're on your own. Lately, since freelancers are apparently too expensive, they have launched a campaign to reduce external work, entrusting it to people on fixed salaries who are not necessarily more experienced. The quality of translations has dropped dramatically, so much so that I wonder which client still wants to rely on them. But don't worry, now there's AI, and translators are being reduced to the role of reviewers of machine translations. Best wishes.
Buck passing masters who pay peanuts
I've been working as a subtitle translator/QC with one of their Southeast Asian subsidiaries since 2022. Despite the low pay, pay had always been on time, and I got paid every month. Ever since that subsidiary's system merged with TransPerfect's, it has been impossible to receive any payment. First, one of their European subsidiaries who could actually pay €5.50/minute sent their project through the Southeast Asian one instead so they only had to pay a pathetic $1.75/minute rate (I have email proofs). Then, someone from that European subsidiary did something that turned the payment currency of all my other POs into EUR despite the fact that my setting had always been USD. That resulted in my invoice being on hold and now the payment is 23 days late (minus 45 days). If you think it's bad enough not being paid, they also charge $20 for every bank transfer. Anyways, I got in contact with someone who's supposed to be able to help. They advised me to update my payment currency, but the system just wouldn't let me. Now they want me to void all my invoices, passed the buck all the way back to the PM/PCs who clearly didn't know how to void invoices and who weren't responsible for the payment currency farce in the first place. Of course, I AM DOING ALL THE COORDINATIONS, and I've only received one apology so far. Nothing has changed since I inquired about the late payment more than a week ago, only much of my time and energy wasted. Oh and did I mention that their pay is terrible? They also got unprofessional in-house "proofreaders" who are more than happy to ruin your translation works. If you enjoy the worst kind of vendor treatment, TransPerfect truly is the perfect place for you. The Wonderland of hidden peanuts and buck passing masters!
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About transperfect.com
TransPerfect is the top choice for fast, high-quality translation management in over 200 languages, with 10,000+ native-speaking linguists for superior results.
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Technology Stack
transperfect.com uses 18 technologies across their website including Vimeo, Font Awesome, HSTS, reCAPTCHA, and more.
Video
Vimeo
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Font Awesome
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HSTS, reCAPTCHA
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Drupal
CDN
unpkg
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Zendesk
Traffic & Audience
transperfect.com receives approximately 1.9M monthly visitors and ranks #22,999 globally. The website has a bounce rate of 23% with visitors viewing an average of 8.7 pages per visit. Users spend an average of 11:38 on the site.
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