Thank you for your feedback, Laura. We’re sorry to hear about the difficulties you experienced with the kit return and registration process. This isn’t the experience we want for our customers. The registration system should always allow name entry, so we’d like to look into what went wrong and help you get everything set up correctly. Please reach out to us at [email protected] so we can assist you directly, or if you have already reached out to us, we will be connecting with you shortly! We appreciate you bringing this to our attention and are here to help resolve it quickly.

Hi Nathaniel, We’re sorry to hear about your experience and appreciate you sharing this feedback. Our reports are designed to simplify complex epigenetic data by showing how your results compare to large population datasets, rather than reporting raw “levels” like traditional bloodwork. Unlike standard lab tests that rely on single values, our approach analyzes thousands of DNA methylation sites together to provide a comprehensive view of your biological measures. This is what is shown in your report. If you’d like to learn more about our approach, we share details on the science behind our biomarkers and an overview of how our tests work on our site. https://www.trudiagnostic.com/science https://www.trudiagnostic.com/about-tests We never want our customers to feel information is missing, and we’re committed to making our reporting as clear and useful as possible. Please reach out to our support team so we can address your concerns directly.