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Restaurants, Essen, Shopping, Hotels, Wellness, Ärzte - Yelp
Kundenbeiträge und Empfehlungen zu den besten Restaurants, Shopping-Adressen und Nightlife-Locations sowie zu den Themen Essen, Unterhaltung, Aktivitäten, Dienstleistungen und mehr auf Yelp
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Reviews (20)
Poor policies leading to unfair reviews
Yelp started as a review company, then started doing reservations. Even when a restaurant is paying Yelp for their reservation system, Yelp is hitting them to run ad on the same reservation page, otherwise they will show ads for other restaurants who are paying. So imagine that me, a restaurant, is paying Yelp to allow people to make online reservations. When people finally navigate to the page where they see my restaurant, Yelp is showing three other restaurant ads in the neighborhood above my restaurant name. Is that fair? That's what they do. And they will still charge me $250/month for using their reservations system. There is another problem with Yelp Reviews. My restaurant, an Italian restaurant in the same location for 19 years at the time, had 3.5 star reviews aggregate over the length of time Yelp was collecting reviews. I purchased the restaurant and kept it as an Italian restaurant because of all the clientele from over the years. I loved the food myself before I purchased the restaurant. We did lots of modifications from handling and processing of food to displaying and presentation, to all the attention in the back end (fresh produce daily, etc) and I reached out to Yelp to deprecate the years of bad reviews because the restaurant had a fresh start with new ownership. I sent them the change of ownership paperwork per their request. I asked them to deprecate all but the last few months of reviews, and continue doing that because all restaurants continue to change monthly, seasonally, annually, to improve their menu and offering and there was no reason for the reviews to show 5 year old poor review, or 2 or 10 years of poor reviews. They disagreed. They said that since I continue with the same menu and cooks, then we are one and the same. I argued that Italian restaurant menus are all offering the same dishes and the only way for me to change the menu is to move away from Italian, and that was not acceptable. Yelp is a terrible company and I'm absolutely disgusted with their policies and their treatment of their paying customers.
Do not fall into their talk
They talk you into coming back with incentive credit. Do not fall for it. Their leads are absolutely trash, when they come, and the amount they charge for their poor performance is ridiculous. They make a living out of scamming businesses into signing up with a credit and then charging on top of it without delivering anything at all.
DO NOT SIGNUP with YELP as a business
I had a very disappointing experience with this platform. As a small business owner, I signed up with the expectation that it would help improve visibility and customer trust. However, shortly after joining, I began receiving persistent sales calls and pressure to upgrade to paid plans, without clear explanations of what tangible benefits would actually be delivered. More concerning was the review management process. Legitimate customer reviews were filtered or not displayed as expected, while I was repeatedly encouraged to pay in order to “unlock” features related to visibility and credibility. This made the system feel less about genuine customer feedback and more about monetization. When I tried to clarify policies and request transparent explanations, the responses were vague and unhelpful. Overall, the experience felt time-consuming, frustrating, and misaligned with the values of honest customer reviews. I would strongly recommend that other business owners fully understand the pricing structure, review policies, and limitations before committing.
I've been running an IT services…
I've been running an IT services business for over 24 years now, so I can tell you EXACTLY how Yelp works. Their entire business model is to HIJACK business information online, then create a listing for it on their site. That's how they stay in business, by grabbing as much business info they can, so they can call themselves a "search engine." If the owner of the business takes ownership of the listing, that's when the business starts getting unwelcome sales calls from Yelp, from various representatives each time, trying to sell them a $300 per month package. It took over a year for them to 'mostly' stop calling my business, because each time they did, like hell was I paying $300 just for them to click a button on their site to shunt business my way, which is exactly what they do. Well, I can get my own business thank you very much, but some of my customers had already contacted me through Yelp, and they left 5-star reviews, but what ticks me off is that Yelp uses their "algorithm" to hide several of them, even though they're VALID, and that precious algorithm of theirs rather conveniently detracts from my overall business rating. They 'claim' they have no control over it but as far as I'm concerned that's BS, because they know damn well whether or not a review is legitimate, and I know that they do because I know that they have numerous technological methods to make that determination. So, as far as I'm concerned, their algorithm is really all about maintaining power over the businesses they hijack and create imprisoned listings for. The other thing that REALLY ticks me off is how they try to DICTATE how I run MY business, by dictating how I can respond to a particular unscrupulous malicious customer who wrote a dishonest review. First of all, they won't even ALLOW you to respond to reviews unless you post a picture of yourself on their site, which is unconstitutional and a violation of privacy, thus I absolutely REFUSED to do that, because I cherish my privacy and there is no picture of me on the entire internet, which suits me just fine. But, what they conveniently neglect to mention is that you can use AI to create a fake image of someone and post that instead. I didn't know about that until two years later, so that's what I did, and I only did that so that I could respond to this particular customer and his BS review filled with lies. In the end, I responded to his review FOUR TIMES, and each time, Yelp deleted the replies, citing I violated their policy in regard to "personal attacks." Personal attacks?? You know what? When some unscrupulous lying customer maliciously posts a BS dishonest negative review about me and my business, you can damn well bet that I'm going to reply with a personal attack. I therefore let the guy have it three times, the customer didn't want anyone knowing the truth so he flagged each of those replies, Yelp then deleted them, then even deleted the fourth reply, which contained nothing but the facts, and some personal opinions. This is exactly the point I'm talking about when I say they try and DICTATE how a business runs their business, by DICTATING how that business responds to reviews ABOUT their business, which they have NO RIGHT to do. I mean, the audacity! You don't tell ME how to run MY business, Yelp, and you know WHY they act that way? Because they're a bunch of freaking tyrannical leftist California Democrats who think they can tell everyone else what to do, how to live, who to live with, and how to run their own business, and my response to that is: Go to hell Yelp. I also did some research and discovered that other businesses that took Yelp to court to remove their businesses from their website, lost because each time, yelp cites "freedom of speech," as their excuse. How nice it is for them to enjoy that constitutional right for themselves, but like the hypocrites they are, they take that same right away from business owners by dictating how we can and can't reply to reviews, or by removing their right to respond altogether. In the end, Yelp sucks, and I hate the fact that MY business is being listed on their site without MY permission, they hide behind their precious Section 230 legislation, and that's what needs to be repealed because that's how these companies screw us over and remove our rights.
We do not do business with Yelp
We do not do business with Yelp. Our experience has shown that Yelp allows unverified or inactive users to leave negative reviews, while legitimate reviews from real customers are sometimes removed. We believe this practice does not fairly represent our business or our customers’ experiences, so we choose not to engage with or rely on Yelp’s platform.
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About yelp.com
Kundenbeiträge und Empfehlungen zu den besten Restaurants, Shopping-Adressen und Nightlife-Locations sowie zu den Themen Essen, Unterhaltung, Aktivitäten, Dienstleistungen und mehr auf Yelp
Company Overview
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Technology Stack
yelp.com uses 9 technologies across their website including Lottie, Tailwind CSS, Bootstrap, Priority Hints, Lazy Loading, and more.
JavaScript Libraries
Lottie
CSS Frameworks
Tailwind CSS, Bootstrap
Performance
Priority Hints, Lazy Loading
Advertising
DoubleClick Floodlight
Privacy & Consent
OneTrust
Security
HSTS, DataDome
Traffic & Audience
yelp.com receives approximately 129.6M monthly visitors and ranks #255 globally. The website has a bounce rate of 44% with visitors viewing an average of 4.3 pages per visit. Users spend an average of 2:12 on the site.
The majority of yelp.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about yelp.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit yelp.com directly at https://yelp.com.