gainsight.com
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Gainsight: The $232M Customer Success Machine
How one company turned customer retention into a billion-dollar category
Gainsight isn't just a SaaS tool—it's the operating system for customer success. With 1,160 employees and $232M in revenue, they've built an empire on the premise that keeping customers is harder than getting them.
"Gainsight didn't invent customer success—they industrialized it."
The Community Flywheel
With 26,220 monthly searches for 'gainsight' alone, they've become synonymous with the category. Their 'Gainsight Community' keyword (360 monthly searches) reveals a strategy: own the conversation, not just the software. This isn't marketing—it's category creation in real-time.
The Growth Trajectory
At $232M revenue with 1,160 employees, Gainsight generates ~$200K per employee—strong for a vertical SaaS play. Their $156.3M funding suggests they've moved past the 'prove it' stage into 'scale it' mode. The 47% organic traffic share indicates a mature, self-sustaining growth engine.
The tech stack tells a story of modern web architecture: Tailwind CSS, Bootstrap, and Ant Design for UI, Swiper for interactions, and even PWA support. This isn't a legacy platform—it's built for speed and scale. The presence of AOS (Animate On Scroll) and DaisyUI shows attention to UX details that matter for enterprise buyers.
- Owns the 'customer success' keyword (12,870 monthly searches)
- Product-led growth: 'Gainsight PX' (860 searches) shows they're expanding beyond CS into product experience
- Global footprint: Traffic distribution across multiple countries despite data gaps
The Bottom Line
Gainsight proves that vertical SaaS can win by owning a category, not just building software. For founders: the playbook is clear—create a job title, then build the software for it.
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Open Graph Image
https://www.gainsight.com/wp-content/uploads/2025/05/gs-og.jpg
Meta Tags
Customer Success and Product Experience Software | Gainsight
Gainsight's Customer Success and Prod
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Reviews (2)
Amazing product that I have used for a…
Amazing product that I have used for a few years and couldnt live without!
A terrific software company with an…
A terrific software company with an amazing culture. They hold the moral high ground in Customer Success strategy and execution
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About gainsight.com
Gainsight's Customer Success and Prod
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Technology Stack
gainsight.com uses 18 technologies across their website including Font Awesome, Google Fonts, PHP, Contentful, WordPress, and more.
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Font Awesome, Google Fonts
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PHP
CMS
Contentful, WordPress
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Cloudflare
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Traffic & Audience
gainsight.com receives approximately 160.0K monthly visitors and ranks #280,698 globally. The website has a bounce rate of 48% with visitors viewing an average of 2.1 pages per visit. Users spend an average of 1:45 on the site.
The majority of gainsight.com's traffic comes from undefined, undefined, .
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This page provides publicly available information about gainsight.com. Data is collected from various public sources and may not always be up to date. For the most accurate information, please visit gainsight.com directly at https://gainsight.com.